FREQUENTLY ASKED QUESTIONS

Q: Do you use solid wood?

A: At Willis & Gambier, we use a mixture of solid wood and veneers.


Q: Does Willis & Gambier furniture come flat-packed?

A: In general, only beds, wardrobes and tables will come part-assembled. All other items are fully assembled when packaged. Some pieces may have feet which need attaching, for example dressing tables and stools.


Q: Does Willis & Gambier make bespoke pieces?

A: No. We design our ranges with versatility in mind to ensure we offer something for every taste and style.


Q: Does your wood come from sustainable sources?

A: Willis & Gambier recognises that there is a need to be pro-active in assuring that its own timber supplies meet and exceed minimum levels of forest management. We have therefore developed a timber procurement policy, which strives to ensure that all timber used in Willis & Gambier products is fully traceable, fully compliant with legal requirements and finally progressing towards sustainability.


Q: How can I find my nearest stockist?

A: Please click onto our 'Find a Stockist' section to find ways of contacting us in order to locate your nearest stockist.


Q: How many boxes do the beds and wardrobes come packed in?

A: In general, both items come packed in 4 boxes. Tables tend to be packed in 1-2 boxes.


Q: I need assembly instructions for my bed/wardrobe - do you have copies?

A: For assembly instructions please refer to the product page to download.


Q: My furniture has arrived but there are no fittings? What should I do?

A: Fittings are always placed inside the carton. Please check each part of the internal packaging with care. If no fittings are found, please contact the stockist where you purchased the furniture. If not, please fill in the form on our contact page with details about the fittings.


Q: What do I do if I have a problem with my furniture?

A: We advise you to contact the stockist where you purchased the furniture from.


Q: I have a piece of furniture and would like to add to the range, but I cannot see it on your website.

A: All our current ranges are displayed on our website. If you cannot see the piece of furniture displayed, then the range is no longer manufactured, and no other pieces are available for sale from us.

We do however offer on outlet page here which has a large number of additional items to buy willisgambieroutlet.co.uk


Q: Can you supply replacement handles, knobs, or wardrobe keys etc?

A: If you are looking for items for a range which is shown on our website then these can be purchased from our Outlet website here. Unfortunately if it is for an item of furniture we no longer manufacture we’re not able to assist.


Q: Can I buy furniture directly from Willis & Gambier?

A: Willis & Gambier do not sell furniture directly to the public, but through a carefully curated list of quality stockists across the country. Find your local stockist here.


Q: A piece of my Willis & Gambier furniture is damaged, can it be replaced?

A: We would recommend that you contact the retailer from whom you purchased the furniture.


Q: Do you provide touch up paint?

A: Unfortunately we do not provide touch up paint, as it can be difficult to match items of furniture which may have altered in natural sunlight etc.

We recommend visiting a reputable DIY store and getting paint mixed which will be an accurate colour match for your furniture.


At Willis Gambier, we take customer care seriously. We hope these FAQs help to solve your query in the first instance. If not, contact your local stockist for information and help.